Where we started
We started by understanding search. We focus on the whole decision journey.
Webtures was founded in 2011 by Kaan Gülten. In the early years, our work centred on the relationship between the information people search for and the value brands offer. Understanding search behaviour let us see what people need, which questions they want answered and what they want to learn before making a decision.
Over time this field of work expanded into content strategy, performance marketing and data analytics. Different specialisms working around the same growth goal shaped the approach Webtures has today.
What we believe
Our vision: brands turning change into their own capacity for growth.
We believe that, in the period ahead, competitive advantage will strengthen in companies that understand their customers well, manage their knowledge accurately and can adapt new technologies to their business.
Using an SI tool may become easier. Deciding which customer problem that tool will solve, making sure it can access the right data, evaluating its output and fitting it into the workflow, however, takes knowledge and experience. The role Webtures wants to take on in the future is to grow the expertise that connects these decisions and applications.
How we work
Today we are carrying the same experience into SI-supported discovery and decision processes. We connect what a brand says on its own site, how it is represented in other sources and the context in which it appears in an SI answer. We approach content, technical infrastructure and measurement work with this broader view.
Where we are going
Our journey, which began in Istanbul, gained new scope with our United Kingdom structure and our technology development work. Our goal for the future is to turn this experience into methods and products that can be applied in different markets.
We work towards a future in which brands can express themselves accurately in search results, in SI answers and in digital commerce experiences. We care that customers reach reliable information while they research, can understand the product that fits their need and can transact easily with the brand they prefer.
We aim to put this vision into practice through three development priorities:
- Understanding the brand's representation better. Evaluating more comprehensively how the brand is described in the environments where people research and SI systems generate answers.
- Connecting information to working experiences. Strengthening businesses' readiness across the process that runs from the accuracy of content and product data to the completion of a permitted shopping task.
- Turning what we learn into products. Identifying recurring needs and developing technology and methods that can bring our expertise to more businesses.
Human experience keeps its importance in this future. The product an SI compares must ultimately meet a person's need. A completed transaction must be correct; the promise made must match the experience delivered. Our view of growth protects this connection.